CRM Platforms
A CRM that matches how your team actually sells.
Generic CRMs assume a sales process you probably do not have, and the mismatch shows up as the thing nobody fills in. We map the way your team really works — the stages, the handoffs, the follow-up that keeps deals alive — and build the pipeline around that.
What we build into a CRM
- Sales pipeline — your real stages, not a template's, with the fields your team will actually complete.
- Customer records — contacts, history, and the context anyone needs before picking up the phone.
- Ticketing and support — requests logged, assigned, and closed, with nothing falling between people.
- Follow-ups — reminders and sequences so nobody has to hold the pipeline in their head.
- Integrations — with your ERP, your inbox, and whatever else you already depend on.
The difference between an ERP and a CRM
This comes up in almost every first call, so plainly: an ERP runs your internal operations — inventory, production, finance, HR. A CRM runs the customer-facing side — pipeline, follow-ups, support tickets.
Most companies need both. The value is in having them share one set of data, so that a sales commitment is checked against real stock and a delivered order updates the customer record without anyone retyping it. Bought separately from two vendors, that integration is your problem forever. Built together, it is just how the system works.
Built alongside a working ERP
We built a CRM for an olive oil production client to manage customer relationships, sales, and communication — designed from the start to run alongside the ERP we delivered for the same client, rather than as a disconnected second system.
How the engagement runs
- Discover — we sit with your sales and support people and map what really happens to a lead.
- Design — pipeline stages, data model, and screens, agreed before we build.
- Build — iterative delivery with working milestones you can try as they land.
- Support — adjustments as your process changes, because it will.
Related services
We also build custom ERP systems, IoT platforms, and industrial and machine software — and provide the day-to-day IT support that keeps all of it running.